resident information

Lewisham Council resident information
Lewisham Council is seeking to make residents aware that in April 2018 there was unauthorised access to an IT storage portal being used to store financial and personal data.
The portal, which was being used by our digital team for data analysis as part of a homelessness project, is outside Lewisham Council's IT network, which remains secure, and the core IT system is unaffected.
We are not aware of any inappropriate use of the data. However, we are making residents aware as a precaution.
We are directly contacting people whose financial details may have been affected. We are currently writing to a little over 6,000 people. If you have not received a letter by 13 August, you can assume that your financial data is not involved.
The type of data which may have been affected includes some personal information derived from the following Council areas:
Council tax and housing benefit
Housing
Adult social care
Education
Planning

If you have any questions or would like any advice, please call 0800 953 3045. You can call Monday to Friday from 8am to 8pm and Saturday from 9am to 2pm.
We are taking this very seriously and have reported this matter as a crime. We have already implemented a tightening of our security controls and are working with our partners, the appropriate regulators and authorities.
Residents using our services are our highest priority. We sincerely regret this matter and we are fully committed to doing everything we can to support you.
For more information visit the webpage: www.lewisham.gov.uk/data-advice