London Borough of Redbridge
Report of Local Government and Social Care Ombudsman
The Local Government and Social Care Ombudsman has Issued a report following its investigation of a complaint against the Council. The complaint was about Housing. The Ombudsman found that there had been fault, and this had caused injustice to the complainant.
The Council has agreed to take action to provide a satisfactory remedy for the complaint.
A Redbridge Council spokesperson said: "We have reviewed the report by the Local Government and Social Care Ombudsman and accept their recommendations".
"We recognise the adverse impact on the family as a result of being placed in bed and breakfast accommodation for too long. This type of accommodation is always used as a last resort, but sadly, London's housing crisis means that its use by local authorities is often unavoidable. It is also a stark reminder of the relentless pressure councils in London are under to house people."
"We deeply regret this episode, and an apology has been made to the family. We've also provided financial compensation, as recommended by the Ombudsman."
The Ombudsman's report will be available on the Council's website for three weeks starting from 25 January 2021. Anyone is entitled to request for a copy of the report or extracts from it. Copies will be supplied free of charge.